Complete the form below.

Write NO MORE THAN THREE WORDS AND/OR A NUMBER for each answer

Tom’s Computer Maintenance

Customer Information Form

Date: Sunday, 12^th May

Example:                  Answer

Reason for call:                            computer problem                               

What happened: the screen 1. …………………………………………..

Troubleshooting checklist:

Restarted computer

The computer is 2. ………………………..–not running on battery

Activity when the problem occurred:3. …………………           

Possible diagnosis: a virus

Antivirus programme: 4. ………………………………

Appointment

Location: 5. ……………………………………..

Time scheduled for visit: 6. ………………………..

Street address: 14   7. ……………………………… Crescent, 2F3

Customer name: Sandra 8. ………………………..

Name on buzzer: the same as above

Fee  9. ……………………… for the first hour’s work, then £40 per hour

Estimated time of job: less than 10. ……………………