Post Office Information Leaflet for Home Owners
Moving house or relocating your business? Need to redirect your mail to your new address? Read the important information that follows.
How does mail redirection work?
Redirection is a cost-effective way of ensuring that you continue receiving your mail when you move home or business. Redirection of mail is flexible - you can arrange for your post to follow you even if the move is temporary, or if you are moving to an overseas address.
Preventing identity fraud
The Home Office Identity Fraud Steering Committee recommends that to reduce the risk of identity fraud when you move, use Royal Mail's redirection service to direct your mail from your old address to your new one for at least a year.
How can I arrange for my mail to be redirected?
There are four ways to apply and pay for a redirection:
Householders, you can now set up a redirection of mail online if your debit/credit card is registered at the address you are moving from. This method of application is quick and easy and the process typically takes around five minutes to complete. Once you have submitted your application, please allow up to five working days for the Redirection to come into effect. (Please note that it is not currently possible to arrange a business redirection online).
Is there any mail that cannot be redirected?
Yes, the following types of mail cannot be redirected:
Complete each sentence with the correct ending A-L below.
Write the correct letter A-L in boxes 1-7 on your answer sheet.