Reading: / Identifying Information (True/False/Not Given) / Part 2


At our main offices we are introducing, where appropriate, a number of changes to help improve the standard of service provided to our customers.

Similar developments are taking place at many of our agency office.



  • More staff at peak periods for faster service
  • A single queuing system for fairer service
  • Special service windows for some transactions
  • Post-shops in main offices with their own separate service till for greeting cards, stationery, stamps and gifts
  • The refurbishment of a number of main offices to provide a better environment
  • New vending machine services such as cash-change machines, and phone card and stamp dispensers for faster service
  • Extended opening hours at selected main offices
  • A new range of air package services.

Question 1 - 3

Do the following statements agree with the information given in the reading passage above?


TRUE                      if the statement is true

FALSE                    if the statement is false

NOT GIVEN           if the information is not given in the passage

  1. All offices will have more staff throughout the day.
  2. There will be special service windows for cash transactions at all main offices.
  3. It will be possible to obtain some items from machines in many offices.